CUSTOMIZE YOUR GROCERY ORDER FROM ANY DEVICE
Welcome to Our Free Online Market!
2/1/23 UPDATE: Nourishing Hope is in the process of changing web platforms for our Online Market program, which is causing some issues for some of our clients trying to log in. If you’re having difficulty logging in to the new system, contact us using this contact form. Please be aware that response times may be slower than usual. If you need food more immediately, please visit the Sheridan Market in Lakeview. Thank you for your patience as we resolve these issues!
Our new Online Market is a free service that fits your schedule! Order on your own time from any computer or smartphone. Find what you need to create healthy, delicious meals. Pick up from our warehouse, The Hub, or our Sheridan Market.
- Frozen meats, canned goods, cereal, milk, eggs, and fresh produce are available
- Substitutions where available – get the food you want
- No need to wait in line
- Continued access to physical pantry
The Online Market is a monthly order. You can still make your weekly pickup at our other locations. Special thanks to the Thierer Family Foundation for making this program possible!
Please be advised, you must be wearing a mask to receive services. Thank you for your cooperation and helping us keep our staff, volunteers and other clients safe!
A Service Built Around You
You deserve an easy way to get the food you and your family need. If you meet our eligibility requirements, you can take advantage of all our services on your schedule. Ordering and picking up food has never been easier!
Plus, text message reminders and Spanish website translation options are now available!
Order Placement: (Place order 2 days before pickup)
Tues by midnight for Thur pickup
Wed by midnight for Fri pickup
Thur by midnight for Sat pickup
The Hub, 5151 N. Ravenswood
Thur: 2pm – 7pm
Headquarters, 1716 W. Hubbard
Fri: 1pm – 4pm
Sat: 12pm – 3pm
Sheridan Market, 3945 N. Sheridan
Thur: 12:30pm – 2:30pm
Specific pick-up windows are selected during the registration process.
What You’ll Need
To Sign Up
The first time you use our Online Market, you’ll need to provide easy documentation.
For ID verification, we accept a photo or scan of the following:
- A government-issued ID
- Social Security card
- Consulate card or matricula
For children (under 18), we are flexible and can accept:
- Birth certificates
- Medical cards (Medicaid or other insurance)
- Health records signed by a doctor
How Ordering Works
Each household is eligible for one monthly distribution.
Once registered, all you have to do is log in on a Tuesday, Wednesday or Thursday that you’re eligible to customize your order for that month and lock in your cart.
How Pickup Works
After registering, you’ll select a pick-up window. Be sure you’re available during the window and have appropriate transportation for over 80 pounds of healthy food!
If you are unable to come in, you’ll need to sign a form called a “Proxy” that gives permission for someone else to pick up your food.
If you are a caregiver for someone who needs food and cannot physically come in to our sites, please print out the Proxy form, have the food recipient sign it, and bring it into the Pantry with you.
Am I Eligible?
Our online portal is easy to use and easy to access. Check out if you’re eligible to take advantage of our free services:
- Your income is at or below the government’s guidelines
- You have access to cooking and refrigeration facilities in your home
- You live anywhere in the city of Chicago — there are no service boundaries for our Online Market program
We’re proud to partner with several community organizations, schools and faith-based groups to provide opportunities for our neighbors to pick up healthy groceries at other locations.
Learn more about our Social Services
We’re more than food. At Nourishing Hope, you have access to free social services, including mental health counseling, public benefits and employment assistance, and referrals to domestic violence resources. See how we can work with you.
Nourishing Hope Exists Because of the Support of Our Neighbors.
With multiple food distribution programs that deliver more than 2.8 million pounds of food to our neighbors each year and social services that help clients achieve independence, Nourishing Hope aims to end hunger for good. Get help today!