Lakeview Pantry is looking for a Housing Case Manager.
Come work for a cause you can believe in – at an organization that will believe in you!
Scope and Responsibilities
This position’s primary responsibility is to coordinate and implement all housing case management services provided through the Lakeview Pantry Social Services and Mental Wellness Programs specifically related to the State of Illinois Housing Stability Services program; including, but not limited to: client outreach, direct service through scheduled appointments, and case management services. This position will also have an opportunity to develop programs and provide services through other avenues within the Social Services Department, and will support the Director of Social Services in program tracking, assessment, evaluation, and reporting to the greater Lakeview Pantry community. This position will also be able to support non housing case management as time allows.
This position will split their time between the Lakeview Pantry Warehouse (5151 N. Ravenswood), Lakeview Pantry Headquarters (3945 N. Sheridan Road), and Lakeview Pantry at La Casa Norte (3533 W. North Avenue) as required by programs. Candidates for this position will be bilingual (English and Spanish, Russian, or Polish), preferred.
Essential Job Functions:
- Coordinate all incoming client requests for housing case management as well as social services programs (Mental Wellness Services, Drop-In, Online Market, Long-Term Services) and either follow up with clients directly to provide case management services or assign clients to fellow team members (staff and interns) as appropriate for follow up
- Maintain public benefits (Medicaid, Cash Assistance, SNAP), connecting to mental health services, and providing resources to families and children
- Manage grant funds to help stabilize housing for clients. Coordinate with landlords.
- Coordinate with local social service providers/case managers to provide social services to clients. This is includes but is not limited to: coordinating healthcare with primary care providers, crisis intervention, domestic violence safety planning, financial assistance, transportation assistance, housing support, employment support, applying for and referring clients to appropriate services as assessed.
- Maintain accurate client case records that include assessments, interventions, service plans, and case notes in hard files and in Salesforce as appropriate
- Continuously assess trends in client and community needs and develop specialized programs to meet identified gaps in services in collaboration with the Director of Social Services
- Respond to inquiries from the community members about all Lakeview Pantry services and refer to internal and external programs as appropriate
- Stay informed on local, state, and federal policies and trends and the impact on clients
- Participate in community meetings, trainings, gatherings, and events to act as a steward on behalf of Lakeview Pantry and to seek resources that can be helpful for clients
- Help support and train master’s level social work students in day-to-day activities as assigned by the Director of Social Services
- Work collaboratively with all Lakeview Pantry team members, recognizing the importance of each department and role to ultimately provide quality services to Lakeview Pantry clients
- Bachelor’s Degree in Human Services field required
- Bilingual (English and Spanish, Russian, or Polish) preferred
- Working knowledge of Microsoft Office and Google Products
- Strong human relations skills
- Understanding of the widespread impact of food insecurity and a willingness to work as a part of a team to ensure access to food and support services for all
- Understanding of the impact of social determinants, institutionalized discrimination, structural inequality, and oppression of social groups including but not limited to: race, nationality, ethnicity, gender, sexual orientation, veteran status, religion, age, and ability status, and the ability to identify how systems have impacted clients and intervene accordingly
- Understanding of and belief in the importance of trauma-informed care practice
- Creative and motivated self-starter
- Excellent written, verbal, and presentation skills
- Proven ability to work independently and as a member of a team
- Ability to handle volatile situations calmly, professionally, and respectfully
- Ability to work a flexible schedule including evenings and Saturdays
No calls please!